I was watching
Cupcake Girls earlier today, and they ran into an interesting situation. They
have four franchises across Canada, and in this episode they were visiting each
one. While visiting their stores they realized that different locations had
introduced cupcakes that weren’t listed on the official menu. At the first
location the store owner had passion fruit cupcakes as a feature flavour for
the week. One of the cupcake girls was okay with it, but the other one saw it
as problematic.
She was
worried about franchises making too many different cupcakes that interfered with
the business’s brand, and didn’t appreciate the fact that the new flavour was
introduced without their knowledge or consent. The next location they went to
had at least five different cupcake flavours that weren’t on the menu.
After the
cupcake girls realized that nearly every location had been creating their own
cupcakes, they both agreed this was a problem that needed immediate attention. They
wanted their employees to chance to have a say in the product they sell, but
didn’t want too many flavours contradicting their brand they worked hard to
establish.
Instead of
telling their bakers to stop inventing cupcakes, or letting them create and
sell whatever they wanted to, they came up with a pretty sweet compromise. The bakers
of all four franchise locations came together and brought samples of the
different cupcakes they’ve been making, or have wanted to make. The cupcake girls
sampled all of them, and picked the top six that would be sold in all of their
stores. This helped them regain control of their brand and their business, and
made it so that each location would have a consistent menu.
Sweet!
Want to learn more about the Cupcake Girls? Well then check out their website, silly!
*Tip: Your
cupcakes will bake better if all of your ingredients are at room temperature
before mixing them together. This helps them to turn out smooth on top and not
overly round or bumpy.
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